Access Statement

Access Statement for ROSSDENE HOUSE

Introduction:

The Rossdene House guest accommodation is located in the quieter north shore area of Blackpool and offers eight rooms in an imposing three story Victorian building, built in the early 1900’s.
Whilst we aim to meet the needs of all our guests there are some period features which might make access difficult for people with limited mobility. Our rooms are all on different levels, all accessed by varying amounts of stairs.
The following statement is a summary of our provision. If you have any specific questions please feel free to contact us and we will Endeavour to help.

Pre-Arrival:
 
• We are located just off the promenade on Gynn Avenue.
• The nearest bus stop is located on the promenade 200 yards away and there is a frequent bus service.
• The nearest tram stop is located on the promenade 200 yards away and there is a frequent tram service.
• The nearest railway station is North Shore and is 1 mile away. Taxis are available at the station; we can book one for you in advance if required.
• There are several local taxi companies with accessible taxis if required. We can make bookings for you in advance.
• The nearest shops, restaurants and takeaways are located 200 yards away.
• Our brochures and menus can be provided in large print and Braille by prior arrangement.
• Our web site www.info@rossdenehouse.com provides pictures of our accommodation and further information about the services we provide.
• You can contact us by mail, telephone, text or e-mail. Please see the “contact information” section of this document for full details. 

Arrival & Car Parking Facilities:
 
• Please advise us of your anticipated arrival time so we can be sure we are here to welcome you.
• To ensure your accommodation is ready we ask that guests do not arrive before 2.00pm. Earlier arrival may, however be possible by prior arrangement.
• Access to the property is via a gateway where there is a 6cm step up to the front door.
• There are no restrictions for on road parking around Rossdene House, adequate dropped curbs are provided. The area is well lit.
• We offer assistance with guest luggage.

Main Entrance & Reception:
 
• The entrance lobby is accessed via one step 16cm high.
• The entrance door remains open and is 81cm wide, side hung (left) with raised threshold. 
• The floor is non slip black ceramic tile and of good colour contrast. 
• The front door remains locked and is 61cm wide, opening to 129cm side hung (left/right) with low threshold.
• Assistance can be obtained by means of door bell located on the right.
• On entry there is a hallway (316cm x 275cm) within this area is the reception area. Seating is also provided.
• The floor is of short pile carpet, good colour contrast and the area is well lit.
• There are a range of notices, guest information within the area; other formats of this information are available on request.
• A “please ring for assistance” bell is also located in the reception area.
• All guests are given a familiarisation tour, and escorted visits can be arranged.
• The door to the guest lounge and dining room lead off the hallway as do the stairs to all guest accommodation.

Public Areas – General (Internal):
 
• There are 5 steps (bearing right) to a small landing, with a hand rail located on the left.
• There are a further 10 steps with a hand rail on the right leading to landing one.
• Located on this landing are rooms 1 to 4, the landing is 135cm wide. 
• From small landing bearing right, there are 15 stairs with hand rail located on the right leading to landing two.
• Located on this landing are rooms 5 to 8.
• All stairs are 18cm high with a depth of 27cm and a width of 82cm.
• All stairs and corridors have good colour contrast and are well lit; all flooring is short pile carpet.
  

Bar-Lounge and Dining Room:
 
• The spacious guest bar- lounge is located on the ground floor and is accessed through a self closing fire door (80cm wide).
• The bar-lounge has a selection of fitted seats (47cm high) and stools with tables. (We are licensed for the sale of alcohol) Straight back chairs can be provided from the dining room.
• The lounge has a 19” remote control television with teletext.
• The floor is of hard wood construction and the room is well lit.
• Breakfast and evening meals are served in our spacious dining room which is located on the ground floor and is accessed through a self closing fire door (80cm wide).
• We have seven tables which are 76cm high and 76 cm wide with chairs 42cm high. All tables and chairs can be moved to accommodate.
• All crockery is white, and all table dressing in chocolate brown.
• Waitress service is provided in the dining room.
• Menus are provided in large print and Braille, and a full list of ingredients is available to those guests with special dietary needs or food allergies. Please ask prior to placing your order.
• The floor has short pile carpet and the room is well lit.

Bedrooms:
 
• All our bedrooms are en-suite and of contemporary design with modern furniture.
• All are accessed through self closing fire doors with a minimum width of 75cm.
• All flooring is short pile carpeting, and all rooms are well lit and colour co-ordinated.
• There is a wardrobe, chest of draws and bed side cabinets in all rooms. Some rooms have additional seating and coffee tables; please contact us for specific details. 
• All rooms have remote control digital televisions with teletex.
• Tea and coffee facilities and bottled water are provided.
• We also provide a hair dryer, toiletries, and irons and ironing boards.
• Our beds are made with duck down and feather duvets and pillows, we are happy to provide sheets and blankets if preferred. Please specify before your arrival.
• There is a welcome pack in each room which contains further information and details of fire procedures, emergency contacts including doctors and hospitals etc. We ask all guests to take a moment to read the welcome pack.
• Bedroom 1:
• This room has one (4ft 6”) Double divan bed (56cm high) accessible from all sides.
• Bedroom 2:
• This room has one (4ft 6″) double divan bed (56cm high) and one (3ft) single divan bed (56cm high) accessible from both sides.
• Bedroom 3:
• This room has one (4ft 6”) double divan bed (56cm high) and one (3ft) single divan bed (56cm high) accessible from both sides. 
• Bedroom 4:
• This room has one (3ft) single divan bed (56cm high) accessible from one side.
• Bedroom 5:
• This room has one (4ft 6″) double divan bed (56cm high) and one (3ft) single divan bed (56cm high) accessible from both sides.
• Bedroom 6:
• This room has one (4ft 6”) double divan bed (56cm high) accessible from both sides.
• Bedroom 7:
• This room has one (4ft 6”) double divan bed (55cm high) and one (3ft) single divan bed (56cm high) accessible from both sides.
• Bedroom 8:
• This room has one (4ft) divan bed (55cm high) accessible from one side.
 

En-suites:
 
• All our bedrooms have en-suite shower facilities, of contemporary design with modern fittings. 
• All are accessed through doors with a minimum width of 76cm.
• All walls are fully tiled with contrasting non slip ceramic floor tiles; all rooms are well lit and colour co-ordinated.
• The wash hand basin is round fronted with a height of 81cm.
• The low level WC is 40cm high.
• The shower cubicles have a minimum opening of 67cm and the tray is 11cm high.
• All showers are mains fed and have on/off button and temperature control dial.  
• Non slip shower mat provided to all en-suites.

Grounds and Gardens:
 
• We have a concrete patio area to the front of the building; there is one step (2.5cm) down which is clearly marked. The surface is ridged and under normal weather conditions is non slip. Caution should always be exercised in wet/icy weather.
• The boundary is defined with a low wall.
• We have a range of furniture including benches, chairs and tables.
• There is a selection of planters which are located on all boundary walls, leaving clear walk ways.

To the rear of the property we have a secluded garden area accessed via one step 15cm high, and a further three steps with a depth of 22cm each.

This area is paved and contains four garden tables and chairs.

The boundary is defined by planting; the area has good colour contrast and is well lit. 

Additional Information:
 
• We have a L2 fire detection system, with call points, sounders and fire extinguishers on each floor. All rooms and means of escape are fitted with optical smoke detectors. Fire action notices are placed by each call point and contained in every welcome pack. Please inform us at time of booking if you would require assistance evacuating the building.
• All guests are informed of evacuation procedure on familiarisation tour.
• A full emergency lighting system is installed, and stairwells and final exit are permanently illuminated.
• Mobile phone reception is generally good.
• We are a no smoking establishment (smoking is only permitted out side for which a bin is provided).
• We can supply a mini fridge in your bedroom which can be used for medication/food and we can put larger items in our main fridge on request.
• We are happy to take delivery of hired equipment (please inform us if ordered)
• We are happy to cater for special diets, or any particular likes or dislikes. Please advise us at time of booking.

Contact Information:
 
• Address: Rossdene House, 12 Gynn Avenue, Blackpool, Lancashire. FY1 2LD 
• Telephone: 01253 351714: when we are away from the hotel all calls are diverted to our mobile.
• Email: info@rossdenehouse.com
• Hours of operation: We are open all year.
• Local equipment hire companies: A1 mobility: 0800 3285670 Buchanan street Blackpool
• Local public transport numbers: Blackpool Transport: 01253 473000.
  Dial-a-Ride: 01253 293300.
  Trains: 0845 6040231.
  Trams: 08706 082608.
  Blackpool int Airport: 08700 273777.
  National Express: 01705 808080.
• Local accessible taxi numbers: Premier Taxis: 01253 401000

We welcome your feedback to help us continuously improve if you have any comments please phone 01253 351946 or email info@rossdenehouse.com