Terms

All accommodation is subject to availability at the time of receipt of deposit, and at the tariffs applicable rate according to the season.

The person (no referred to as the Lead Customer) whose signature appears on the booking form or who has made the booking via telephone or internet is the person who has entered into the Contract with The Rossdene & its Proprietor.

A minimum deposit of £10 of the total booking charge is required in advance. Please note there is a 1.5% charge per credit/debit card transaction.

No allowance can be made for meals not taken. Rooms will be ready for occupancy from 2.00pm and must be vacated by 10.00am on day of departure. Failure to vacate room by 10.00am will incur a £10 an hour charge. The proprietors cannot be responsible for loss of guest’s property.

The proprietor reserves the right to amend, curtail or terminate any contract should the conduct of any person who is a part of the contract cause any detriment to the well being or the comfort of the guests and/or staff, or who causes damage to the hotel and its fixture and fittings. Any damage or costs that occur because of such behaviour will be recovered from the Lead Customer, who agrees that such payments may be taken direct from the credit / debit card if supplied to pay the deposit, without any further permission being required this includes any legal expense incurred by the proprietors as a result of guest actions. Damage to key/s or key/s broken in door lock will incur a charge of £10 for replacement key and £30 for locksmith callout charge.

All bedrooms and their en-suites are non-smoking areas; additional charges for cleaning and damages, at the discretion of the proprietors, will be recovered from the Lead Customer, who agrees that such payments may be taken direct from the credit / debit card if supplied to pay the deposit, without any further permission being required.

Deposits are not refundable. In the event of cancellation up to seven days of the reservation or not turning up, the Lead Customer will be liable to pay the total cost as per the reservation and furthermore agrees that such payments may be taken direct from the credit / debit card if supplied to pay the deposit, without any further permission required.

Lost keys are charged at £10.00 per set which, the Lead Customer agrees that such payments may be taken direct from the credit / debit card if supplied to pay the deposit, without any further permission being required.

Accounts must be paid on arrival by cash or credit card. We accept Visa, MasterCard or Switch. Payments of accounts made by cheque will only be accepted 7 Days prior to arrival.